Is it possible to over-charge the battery?

1. No – Every machine is designed to detect a full battery. Once the optimum charge has been achieved the current automatically converts to a slow trickle charge

Machine does not charge

1. Ensure the power cable is plugged into the machine

2. Check that the mains power switch is in the on position

Machine counts very slowly

1. Ensure the machine is placed on flat, stable and solid surface

2. Ensure the machine is not directly under any air-conditioning vents

Machine only accepts 25-30 notes: TOO MANY NOTES message

1. This is a feature of the machine. In order for the machine to provide 100% count accuracy, it is necessary to restrict the number of notes the machine counts per slice applied

2. Remove some notes until message disappears – reapply notes in smaller slices

Machine miscounts

1. Ensure the machine is placed on firm, even surface. It is recommended that you do not use appliances

2. Ensure that the correct denomination is placed on the hod

3. Check calibrated weights of the scoop or till cup – follow calibration instructions

Does the machine need regular recalibration like other weighing equipment?

1. No – all Cashmaster machines are pre-calibrated to the specific geographical area they are to be used. Recalibration is seldom required. In addition, each machine has an inbuilt capacity to continuously track, learn and database deviances in local weights (coins and notes)

Does the machine charge faster if switched off?

1. No – the charge current remains at a constant state, regardless of whether the machine is on, off or in use

How much printing can be done on one full charge?

1. It is recommended that printing should be carried out with the machine plugged into the AC supply. On a full charge your CP1 printer will typically print 20 till counts
How do I clear sub totals?

1. Select the domination to be cleared by using the arrow keys, then press the CE key

How do I clear grand totals?

1. Press the C key twice

What is the maximum weight the machine can weigh?

1. Approximately 800grams

Printer does not work

1. Ensure printer is connected to machine

2. Ensure printer is loaded with paper

3. Ensure that the lever is placed down

Machine does not switch on

1. Ensure the power cable is plugged into the machine

2. Check that the mains power switch is in the on position

Machine does not switch off

1. Plug the power cable into the machine and hold the machines power button down for 3-6 seconds

Is it possible to use other printer types?

1. Yes – the Citizen CIT thermal printer can be used, in addition to standard desktop printers (requires pc protocol)

Q. Why count by weight?

A. Cashmaster weight based counting machines help your business function more efficiently and prevent loss. Counting money by weight is more than 6 times faster than counting by hand, 100% accurate and proven to significantly reduce cash shrinkage. Additionally our money counting machines instantly reconcile takings and allow you to conduct on the spot audit checks.